Terms & Conditions

1. Information about us

1.1 We operate the Savouries by Sara website, savouriesbysara.com. We are Savouries By Sara Limited, a company registered in England and Wales (13317203).

1.2 To contact us, please see our Contact us page.

2. Our products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, because our Products are made to order, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

2.3 The packaging of the Products may vary from that shown in images on our site.

2.4 All Products shown on our site are subject to availability. If something is not available, you will be contacted with further options.

3. Your consumer right of return and refund

Because our savouries are perishable frozen food, we can’t accept returns once an order has been delivered. If anything arrives damaged, incorrect or below our standards, you must contact us straight away, and photos are required — we can’t assess a claim without them. We’ll then put it right with a replacement or a refund.

3.1 If goods are not fit for consumption on receipt of delivery, please contact us immediately. You must not consume a product that you believe is not at the right temperature or is not fit for consumption. If you have any doubts, do not attempt to consume the product and contact us immediately. We will endeavour to reply quickly, but if the reply is delayed, do not consume the product.

3.2 Most of the Products on our site are perishable. This means that the right to cancel a Contract does not apply. However, we understand that sometimes you may need to cancel an order and, although our products are specifically prepared for your order, if you contact us more than 48 hours before the date your delivery is due, it may be possible to cancel the Contract.

3.3 For non-perishable goods, your legal rights to cancel still apply.

3.4 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

3.5 If you have returned a Product to us because it is faulty or mis-described, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us.

3.6 Unless the Products are faulty or not as described (in this case, see clause 3.5), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you.

3.7 You have a legal obligation to keep the Products in your possession and to take reasonable care of them while they are in your possession.

3.8 Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order.

Delivery of perishable goods

These are perishable goods. If you change the delivery day or time, or miss the first delivery attempt, we hold no liability for the condition of the order. Once you have your tracking, please use the courier’s safe-place or neighbour option, and accept the delivery on the first attempt.

Allergens

Allergen and ingredient information is provided on every product page. Our products are made in a kitchen that handles gluten, egg, milk, mustard and other allergens. If you have a severe allergy, please contact us before ordering.

Orders and delivery

All products are handmade and supplied frozen. A minimum order value of £75 applies to all deliveries, local and nationwide. Collection has no minimum. Delivery charges are shown at checkout.

4. Data protection

4.1 We abide by the current requirements of the Data Protection Act. How we handle your information is set out in full in our Privacy Policy.

4.2 When you place an order or register on our website, certain information is required, including name, email address, telephone number, billing address and delivery address. Card details are handled by our payment provider and are never held by us.

4.3 We may use the information that you provide for customer, market and product assessment and analysis, for the prevention and detection of fraud, and for any prize draws or competitions you enter.

4.4 If you have any queries or questions regarding our data protection terms, or if you wish to be removed from our mailing list, please contact us using the details on our Contact us page.

5. Loyalty scheme

Points are earned on the value of each order and are held on your account. Points expire ten months after they are earned. We email you around 30 days before any are due to expire, and your most recently earned points are always kept the longest, so ordering at any point in that period keeps the rest. Points can be converted into a money-off voucher at the rate shown on your account. Rewards on the card are free gifts added to a future order, cannot be exchanged for cash, and are subject to availability. We may change the scheme, its rates and its rewards; points and rewards already earned are honoured as they stood when you earned them.

If you have any more questions, please contact us at hmsbs@outlook.com.